Corporate Training · Program 2

Productivity & Operational Excellence

Building the capabilities to work smarter, improve quality and strengthen operational performance.

Program overview

What this program is for

Most productivity gains come from the people closest to the work. This program gives employees, supervisors and team leaders a common language and practical tools for improving quality, reducing rework and running their areas with discipline.

Designed for: Operational employees, supervisors, team leaders and department managers.

Typical participants: Production and operations employees, supervisors, team leads, coordinators and department managers.

Business challenges addressed

Rework, delays and quality issues that repeat
Teams that are busy but not always productive
Weak hand-offs between departments
Improvement ideas that are not sustained

Learning outcomes

By the end of the program, participants will be able to:

Plan and prioritize work to protect productive time
Use structured problem-solving to find and address root causes
Identify waste, inefficiency and rework in everyday processes
Apply quality and performance standards consistently
Communicate clearly across functions and shifts
Track performance measures and hold regular accountability conversations

The nine-month journey

The nine-month program

Session themes are sequenced so each month builds on the last. Between sessions, participants apply what they learned to their own work. Detailed session content is tailored after the needs review.

9 monthsof structured employee development

9 × 4 hrsinstructor-led, in-person sessions, one per month

36 hoursof classroom instruction in total

Month 1Baseline assessment and workplace productivity foundations
Month 2Time management and priority setting
Month 3Process improvement and structured problem-solving
Month 4Identifying inefficiencies and reducing rework
Month 5Quality and performance management, with mid-program review
Month 6Cross-functional communication and hand-offs
Month 7Continuous improvement practices
Month 8Digital tools and workplace automation awareness
Month 9Performance measurement, accountability, final assessment and next-step plan

Training areas

Workplace productivity and time management
Process improvement and problem-solving
Identifying inefficiencies and reducing rework
Quality and performance management
Cross-functional communication
Continuous improvement practices
Digital tools and workplace automation awareness
Performance measurement and accountability

Development focus: Improved employee productivity, problem-solving capabilities, operational discipline and workplace efficiency.

How progress is measured

Competency scores at baseline, mid-program and completion
Improvement activities completed in participants’ own work areas
Employer-selected operational indicators, such as rework or on-time delivery, where appropriate
Supervisor observations of applied skills

Employers receive individual development scorecards, monthly progress reports, a mid-program evaluation and a final organizational effectiveness report. Participants who complete the program receive a certificate of completion.

Program at a glance

Duration: Nine months
Sessions: One four-hour, instructor-led session per month (36 hours)
Delivery: In person, in Ontario, at your workplace or a training location we arrange
Cohort size: Recommended 8 to 20 participants
Between sessions: Workplace application activities and progress follow-ups
Assessment: Baseline, mid-program and final competency assessments
Provider: M2M Business Solutions Inc.
Investment: Itemized quotation based on program, cohort size and location