Case 02 · Pharmaceutical distribution
A pharmaceutical distributor halves employee turnover in 12 months.
The challenge
More than one in four employees left each year. Roles and expectations were unclear, too much depended on the owner, and constant hiring and training drained time and margin.
Our approach
- LeadA private business review set a clear direction and priorities the whole team could understand.
- AlignKey activities, responsibilities and handoffs mapped, with practical processes the team could follow.
- OvercomeClear roles and expectations, so people knew what success looked like and could grow in the role.
The impact
−50%
Employee turnover
Half as many departures means fewer vacancies, less time spent hiring and training, and more experience kept in the business.
