Case study 01 · Training
A family-owned plastics manufacturer prepares its next generation of leaders
The challenge
The company had grown on the strength of its founder, and day-to-day decisions still ran through him. His successor spent most of his time solving problems on the production floor. There was no formal leadership program or management structure, relationships between the owners and long-serving employees were strained, and the business wanted to raise customer service, accountability and productivity at the same time.
Our approach
- Assess
A pre-program assessment of ten leadership competencies for every participant, repeated at the mid-point and at the end.
- Develop
Two leadership training modules a month, combined with one-to-one coaching for the successor.
- Apply
Each module turned into agreed actions on the job: weekly team meetings to share ideas, employees involved in decisions, and work delegated with clear expectations.
- Measure
Monthly accountability reviews to document what had changed, adjust plans and confirm that new behaviours were holding.
- Evaluate
A final assessment against the baseline, with potential future leaders identified from within the team.
The impact
- Online sales improved within five months of starting the program.
- Customer retention increased following the training.
- Mentoring became part of the company’s succession plan, with future leaders identified from within the team.
Results reported by the client at the end of the 12-month program, measured against the pre-program assessment. The client is not named.