Winning in the Employee Retention Game
[addtoany]Over 1 in 6 Job Offers are Rejected in the US and 1 in 3 Employees Likely to Quit Within the First 90 Days – How Can Organizations Tackle this Huge Challenge? This basically means right from giving job offers…
Inspiring stories – Breaking through the ceiling of your comfort zone
[addtoany]“Life begins at the end of your Comfort Zone” -Neale Walsch But that’s easier said than done. Yes, we’ve all heard TED talks and motivational speeches about how possibilities open up when you step out of your comfort zone –…
Customer Experience Innovation- The New Battlefield for Businesses 
[addtoany]Published in Forbes Jeff Bezos famously said, “We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.” He probably envisioned the importance of driving customer-centric innovations to stay ahead of the competition. …
Hiring Challenges 2022
[addtoany]Job Hunting is like Going to a Buffet Meal For Candidates- What Does This Mean for Organizations and Their Leaders? Ever been to a buffet brunch? If you’re like me (which I’m sure most of you are), you’ll look around…
The Great Employee Recall: What Lies Ahead?
[addtoany]Published in Forbes The prolonged confusion and uncertainty due to the COVID-19 pandemic have made organizations precarious in their response approaches. While several businesses have succeeded in innovating and adapting to the changing circumstances, things are far from over. With…
Happy Customers- A By-product of Building a Happy Workplace
[addtoany]Published in Forbes A recent Glassdoor study suggests that a 1-point increase in Glassdoor company rating is associated with a 1.3-point increase in customer satisfaction. And there are studies that confirm higher customer satisfaction leading to higher company valuations. A Harvard Business Review…
4.5 Million Americans Quit Their Job in November 2021 Alone
[addtoany]What Are You Planning to Do About “The Great Resignation”? 4.5 million Americans quit their job in November 2021. I published an article on Forbes sometime back on “The Great Resignation”, where I shared some notes on the upcoming wave…
Challenges Business Leaders Need to Be Prepared For 2022 & Beyond
[addtoany]Published in Forbes According to a WSJ report, around 200,000 establishments in the US closed permanently in the first year of the viral outbreak. The pandemic-inflicted leadership challenges in 2020-21 forced organizations to take extraordinary measures in real-time, with zero…
Future of CX in 2022- Fall Out of the Pandemic
[addtoany]With the world gradually limping towards normalcy, businesses are adjusting themselves to align with the needs and expectations of the post-pandemic consumers. Re-imagining customer experience (CX) is one of the most vital aspects of calibrating their operations. After all, according…
Brace Yourself for The Great Resignation – A Note to the Leaders
[addtoany]Published in Forbes According to a report by the US Labor Department, 2.7% of the US workers have left their jobs in April 2021. A sharp rise of 1.6% from April 2020 and the highest in more than two decades. …